Egypt Story Tours

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Egypt Story Tours — Privacy Policy

Version 1.0
Effective date: 8 August 2026

Egypt Story Tours respects your privacy and handles personal information with care. This Privacy Policy explains how we collect, use, share, protect, and retain information when you visit our website, send an enquiry, communicate with us, or make a booking.

1. Who we are

In this Privacy Policy, “Egypt Story Tours”, “we”, “us”, and “our” refer to Egypt Story Tours.

If you have a privacy question or wish to exercise a data-related right, contact us at:

operation@egyptstorytours.com

2. Information we collect

We may collect information you provide directly, including:

  • name;
  • email address;
  • telephone or WhatsApp number;
  • nationality and country of residence;
  • travel dates;
  • number of travellers and ages of children;
  • travel preferences and special requests;
  • information needed to arrange travel services;
  • messages, emails, and other communications with us.

When a booking proceeds, we may also need traveller details required for confirmed travel arrangements, such as passport information, date of birth, emergency contact details, dietary requirements, mobility information, or other relevant information.

Our website may also collect limited technical information, such as device, browser, IP address, pages visited, and cookie-related information.

3. How we use your information

We use your information to:

  • respond to your enquiry;
  • help plan and arrange your trip;
  • communicate about your request, booking, payment, or travel services;
  • provide customer support;
  • process and manage confirmed bookings;
  • improve our website and guest experience;
  • protect our business, guests, and website from fraud or misuse;
  • meet legal, accounting, insurance, or regulatory obligations.

We do not sell your personal information.

4. Sharing information

We may share only the information reasonably needed to arrange and deliver your travel services with relevant providers, such as hotels, Nile cruise operators, transport providers, guides, airlines, activity providers, insurers, payment providers, and technology or communication providers.

We may also disclose information where required by law, a lawful authority, or to protect the safety, rights, and security of our guests, team, or business.

5. International travel and transfers

Travel arrangements may require us to share relevant traveller information with service providers in Egypt or other countries connected with your journey. We take reasonable steps to share only the information necessary for the service being arranged.

6. Payments

Payments are processed through the relevant payment provider or bank. Egypt Story Tours does not collect or store full card details.

We may keep booking, payment-status, invoice, and transaction-reference records as required to manage the booking and meet accounting or legal obligations.

7. Cookies and website tools

Our website may use cookies or similar technologies to make the website function properly, understand website use, and improve guest experience.

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.

8. Keeping information secure

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

No internet transmission or storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through unsecured channels.

9. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including travel planning, bookings, guest support, legal obligations, accounting, dispute resolution, and record keeping.

10. Your choices and rights

Subject to applicable law, you may ask us to:

  • confirm whether we hold personal information about you;
  • correct inaccurate information;
  • update incomplete information;
  • delete information where we no longer need it;
  • stop using information for direct marketing;
  • explain how your information is being used.

To make a request, email operation@egyptstorytours.com. We may need to verify your identity before acting on a request.

11. Marketing

We will send marketing messages only where you have chosen to receive them or where otherwise permitted by applicable law. You may opt out at any time by using the unsubscribe option in the message or contacting us directly.

12. Children

We may collect information about children only where it is needed to arrange family travel services. Parents or legal guardians are responsible for providing information about children travelling with them.

13. Third-party websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Egypt Story Tours is not responsible for their content or privacy practices.

14. Changes to this policy

We may update this Privacy Policy when our services, website, or legal requirements change. The latest version will be published on this page with its effective date.

15. Contact

For privacy questions or requests, contact:

Egypt Story Tours
Email: operation@egyptstorytours.com
Website: egyptstorytours.com