Version 1.0
Effective date: 8 August 2026
These Terms and Conditions apply to travel services arranged by Egypt Story Tours. By proceeding with a booking and making payment, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Egypt Story Tours currently works through a request-led booking process. An enquiry does not create a booking or guarantee availability.
Your booking becomes binding when Egypt Story Tours confirms the arrangement in writing and receives the required payment. Your booking confirmation will state the agreed services, travel dates, traveller details, price, currency, and payment schedule.
For Travel Packages, a 50% deposit is normally required to secure the booking. The remaining balance is due by the date stated in your booking confirmation.
For Day Tours, a 25% deposit is normally required unless a different payment requirement is clearly stated before payment.
For Nile Cruise-only bookings, the payment schedule will be confirmed for the selected sailing and service before payment.
We may send a secure payment link for the agreed booking amount. Egypt Story Tours does not collect or store your card details.
The price and included services for your booking are those confirmed in writing by Egypt Story Tours before payment.
Published prices may depend on travel dates, season, accommodation level, occupancy, route, and the services selected. Christmas, New Year, Easter, and other peak dates may carry different conditions or prices, which will be shown before payment.
Any service-specific condition will be made clear before payment.
To cancel, please reply to your booking-confirmation email or email operation@egyptstorytours.com.
A cancellation becomes effective when it is received by Egypt Story Tours in Egypt time (Africa/Cairo). We will acknowledge receipt as soon as reasonably possible.
Any refund is calculated from the total booking price, subject to the cancellation terms below and any documented, non-recoverable third-party payment or bank charge.
For Travel Packages outside the peak periods described below:
| Cancellation notice before departure | Cancellation fee |
|---|---|
| 61 days or more | 15% |
| 60 to 31 days | 35% |
| 30 to 15 days | 50% |
| 14 to 7 days | 75% |
| 6 days or less, or no-show | 100% |
For Travel Packages beginning between 20 December and 10 January, inclusive, the following peak-period fees apply:
| Cancellation notice before departure | Cancellation fee |
|---|---|
| 61 days or more | 25% |
| 60 to 31 days | 50% |
| 30 to 15 days | 75% |
| 14 days or less, or no-show | 100% |
Easter travel dates vary each year. If a booking falls within an Easter peak period, the applicable cancellation terms will be shown clearly before payment.
For regular private Day Tours:
| Cancellation notice before departure | Refund |
|---|---|
| 48 hours or more | Full refund |
| 24 to 47 hours | 50% refund |
| Less than 24 hours, or no-show | No refund |
If a Day Tour includes a flight, permit, prepaid ticket, or another genuinely non-refundable service, the specific condition for that service will be shown before payment.
For Nile Cruise-only bookings outside peak periods:
| Cancellation notice before departure | Cancellation fee |
|---|---|
| 61 days or more | 15% |
| 60 to 31 days | 35% |
| 30 to 15 days | 50% |
| 14 days or less, or no-show | 100% |
For Christmas, New Year, Easter, or any specially restricted sailing, the applicable cancellation terms will be shown before payment.
Refunds are normally processed within 14 business days after the refundable amount and the relevant payment details have been confirmed.
Where a card processor or bank has retained a documented, non-refundable charge, that actual charge may be deducted from the refund and shown separately. Egypt Story Tours does not apply a general administration fee or a fixed percentage deduction.
If you request a change after booking, we will try to assist where reasonably possible. Any difference in price, supplier charge, or other unavoidable cost will be explained and agreed with you before the change is made.
A requested change may not be possible where services are unavailable, restricted, or already confirmed.
Travel arrangements can occasionally require adjustment.
For a minor operational adjustment, such as a reasonable change to a pickup time or sightseeing order, we may make the adjustment without compensation where the overall experience is not materially reduced.
If a material change is necessary, we will offer, where reasonably possible:
We will not require you to cancel your booking because Egypt Story Tours cannot provide an agreed material service.
Where an alternative is required, Egypt Story Tours will provide a service of the same confirmed standard or better. We will not intentionally substitute a lower standard without discussing the available options with you.
No refund is due for services not used because you arrive late, fail to attend, leave early, do not carry the required travel documents, or otherwise cannot participate for reasons outside Egypt Story Tours’ reasonable control.
Egypt Story Tours is not responsible for disruption caused by extraordinary events outside reasonable control, including severe weather, natural events, government action, security restrictions, airport closure, transport disruption, or other circumstances that make travel unsafe or impracticable.
This does not include ordinary operational mistakes, late internal arrangements, or avoidable supplier-management issues.
Where a significant part of a trip is affected, we will work with you on a safe alternative, another suitable date, or an appropriate refund in line with applicable law and the confirmed booking terms.
Egypt Story Tours takes reasonable care in arranging and delivering travel services.
We are not responsible for loss, damage, delay, illness, injury, accident, or additional expense caused by circumstances outside our reasonable control, including severe weather, government action, transport disruption, acts of third parties, or a traveller’s own actions or failure to follow reasonable instructions.
Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited. We strongly recommend that all travellers obtain suitable travel insurance.
Please tell us about dietary, medical, mobility, accessibility, celebration, or other special requirements before booking. We will make reasonable efforts to accommodate them, but cannot guarantee a request unless it has been confirmed in writing.
Child pricing, accommodation, cabin arrangements, and service suitability depend on the product and travel arrangements selected. The applicable child terms will be confirmed before payment.
Parents and guardians remain responsible for supervising children throughout the trip.
You are responsible for ensuring that you and all travellers in your party have valid passports, visas, travel documents, insurance, and any health or entry requirements needed for the journey.
You must provide accurate traveller information and tell us promptly about any change that could affect the booking.
Egypt Story Tours may refuse participation or end services where a traveller’s behaviour creates a serious safety risk, materially disrupts others, or breaches reasonable instructions. In such circumstances, no refund will be due for unused services.
If you have a concern during your trip, please tell your Egypt Story Tours representative or contact operation@egyptstorytours.com as soon as possible. This gives us the best opportunity to resolve the issue while you are travelling.
If the matter remains unresolved, please send us a written summary within 14 days after the end of your services.
We handle personal information in accordance with our Privacy Policy. Please read the Privacy Policy before submitting an enquiry or proceeding with a booking.
These Terms and Conditions are governed by the laws applicable to Egypt Story Tours and the confirmed booking, subject to any mandatory consumer protections that apply to you.
For questions, please contact:
Egypt Story Tours
Email: operation@egyptstorytours.com
Website: egyptstorytours.com
